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Maximising the Value of your Customers
In order to ensure SECOR stays at the forefront of consulting within our given disciplines we continue to identify products
and technologies that underpin our key propositions. Key examples of these are provided below.
- Customer & Credit Analytics– Analytical tools that support both real-time and batch
analysis of customers, their characteristics and behaviours to support the segmentation and predictive modelling necessary
to underpin any Customer Acquisition & Retention or Credit & Debt Management strategies. <More>
- MINDsweep Knowledge Assessment & Management – A highly configurable tool that assesses
the knowledge of staff members whilst they are at their desks, hence limiting their downtime and ensuring subsequent training, whether
online or face-to-face, is suitably targeted to only those that need it. By integrating MINDsweep with the contact centre switch,
assessment results can be used to identify appropriately skilled individuals and by linking to reward systems it encourages self-learning
<More>
- Business Process Management – SECOR works with both tactical and strategic Business Process
Management (BPM) tools. Tactical BPM tools require no integration with other systems and essentially automate user desktop actions. Strategic
BPM tools integrate end-to-end processes across individuals, systems and locations, ensuring process quality and reliability and a full audit trail
<More>
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