Introduction
In order to develop and maintain its position as an industry and subject matter expert, SECOR has focused on the areas of Customer Management,
Revenue Management
and Regulation & Compliance.
Within each of these, SECOR has developed propositions targeted at addressing both general business needs and also specific industry needs of the sectors in which it works.
The industry-focused propositions can be found under Industries And Clients.
Propositions
- Customer Management propositions range from the complete Customer Value Management (CVM) approach to discrete
activities such as Call Avoidance, Customer Service Improvement, Key Client Review, Customer Experience Design and Delivery Sourcing.
- Revenue Management propositions include Revenue Assurance, Billing Optimisation, Credit Analytics. More specific
Industry based propositions include Content-Based Billing and Billing Convergence for Communications, Multi-Service Billing for
Energy and ASP Billing Feasibility for Water.
- Regulation & Compliance propositions include Ongoing Sarbanes-Oxley Compliance, Process Compliance through Business Process
Management (BPM) and Risk Management. Industry specific propositions include DG9 Satisfaction Compliance for water and BABT Compliance
for communications.
Supporting Services
SECOR’s services that underpin these propositions fall into three broad categories: Business Consulting, Business & Customer Intelligence
and Programme and Project Management.
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