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Minimising Revenue Leakage & Loss
The issues which lead to revenue leakage and loss will vary by industry. SECOR works with its clients to identify potential areas
of revenue leakage and loss, investigate them and implement corrective actions. Examples of some of the causes and SECOR’s solutions
are illustrated in the table below.
| Cause |
SECOR Solution |
| Broken customer care and billing processes |
- Process audit and redesign
- Implementations of tactical/strategic BPM |
| Staff knowledge |
Staff knowledge assessment and targeted training interventions |
| Inadequate controls |
Re-evaluation and improvement of the revenue assurance framework |
| Inaccurate systems |
Validation / accreditation of underlying billing and metering systems (e.g. BABT in Comms, meter performance review for water) |
| Invalid data |
- Data integrity and consistency audit
- Revenue assurance platform implementation |
| Unmanageable suspense accounts |
Accurate, event data analysis, to determine reasons for items in suspense |
| Large level of disputes |
- Complaints analysis / Route cause analysis
- Process and authorisation audit |
| Large levels of unbilled |
- Void process and data audit (Energy, Water)
- Interconnect invoice validation (Comms)
- Settlement site level validation (Energy) |
| High level of debt |
Credit Analytics and subsequent credit and debt management strategy refinement |
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