2006 Global Communications Industry Credit and Debt Management Survey Report now published
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SECOR Consulting has carried out another of its comprehensive surveys into the communications industry's current credit and debt issues.
The causes of debt, and what attempts are being made at present, and are being planned for the future, to overcome them.
We were delighted with the number and completeness of replies received from our clients and from other communications companies in UK,
Europe, the Far East, the Americas, and, for the first time, from Africa. These widespread responses provided a wealth of information for
analysis, and the comprehensive report and summary of findings has now been published. The report accurately reflects the survey results
and provides data and comment that will be useful to all communications companies and their service providers in designing strategy for
credit and debt management as well as in day to day decision-making and operations.,
The report covers:
- The astonishing increase in the amount of debt
- The current high level of personal debt impacting upon residential customer debt
- The growth of debt amongst some segments of business customers
- Changes in the age of debt
- The most significant causes of debt
- The effect on debtor levels for those who have launched 3G
- The reasons why those who have not yet launched 3G fear a rise in debt
- Concerns about the lack of an agreed credit policy
- The extent of credit vetting of new customers
- The use of credit limits
- What happens to debt when multiple service suppliers cannot produce a single bill
- Debt metrics
- The extent to which new dunning techniques are tested
- The use of customer segmentation, customer profiling and predictive analytics
- Benchmarking
| David Pursun, Credit Manager, Vodafone Ireland receiving his prize for completing the
SECOR Credit & Debt Management 2006 survey from Richard Brown of SECOR Consulting. |
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David says; "The SECOR Consulting Credit & Debt Management survey report is a comprehensive review of the issues and
solutions applicable to Telcos today. I found it very useful to benchmark our performance here at Vodafone Ireland with
leading communication companies from around the world.
The variations in debtor performance are fascinating, and the differing techniques used to overcome them are illuminating
and useful.
Personally I was very pleased to see that generally our performance is good, and I will take great pleasure in telling my
CFO how well we are doing!
I would encourage other operators to participate in this valuable research"
David generously donated the prize to Vodafone's chosen charity. |
To find out more about how you can obtain a copy of the report please
email research@secorconsulting.com or
telephone +44 (0) 20 8942 0252
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