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The fixed telephony market is undergoing its greatest technological change since the switch from analogue to digital switching in the 1980’s.
The latest IP developments are allowing new entrants to the market at minimal initial cost with none of the overheads associated with the incumbent providers.
Maximising the advantages of this new technology is important but so too is the way in which customer service adapts to support new products and
increasingly aware customers. At the same time companies must ensure that products and services are profitable and that all revenue is collected.
SECOR’s tri-polar approach ensures that each of these elements is balanced across all company processes and departments ranging from marketing,
through customer service and collections and ending up in finance and revenue assurance.
Through various partnerships with technology providers we are able to offer a range of solutions suitable for call centres and back office operations alike.
Other areas in which SECOR specialise include:
- Credit Management
- Revenue Assurance
- Customer Value Management
- Customer / Credit Analytics
- Multi-service Development
- Rightsourcing
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SECOR Communications sector clients include:
| BT |
France Telecom |
Energis |
| Viag Interkom |
Equant |
Orange Business Services |
| ntl |
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