Energy & Utilities Case Studies
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The following is a selection of case studies showing how we work with our clients. To view the full case study, please
click on the relevant link below.
Ofwat MD220 Review
"Fulfilling the requirements of the Ofwat MD220 review."
Sourcing Strategies
"DCC have recently embarked on an exercise to re-tender their entire customer management operation to an external
supplier. SECOR have been assisting DCC in this process since the outset and have provided advice and support for areas
such as the ITT preparation, tender evaluation, commercial negotiations and governance."
Credit Management
"Recovering historic debt".
Customer Migration
"Business critical migration".
Customer Value Management
"Balancing customer value & expectations".
Product Strategy Development
"Defining product strategy & processes".
Other examples of how SECOR has assisted our clients:
- Credit Management - Public Energy Supplier
- Business Transition Management - UK Water and Sewerage Company
- Process Improvement - Public Energy Supplier
- Contract Design and Negotiation - A major provider for gas and electricity throughout the UK
- Project Management - Energy Supply Business of a large Multi-Utility Group
- Customer Managment - Energy Supply Business of a large Multi-Utility Group
- Billing Process Improvement - Energy Supply Business of a large Multi-Utility Group
- Design and project managment of merged call management centres - Energy Supply Business of a large Multi-Utility Group
- Billing Process Improvement and Focussed Task Force Management - Energy Supply Business of a large Multi-Utility Group
- Credit Management - Energy Supply Business of a large Multi-Utility Group
- Customer Management and Billing Strategy - Multi-Utility Group - Energy Supply
- Business Analysis - Large Water Company
- Business Analysis - Large Water Company
- Credit Management Process Improvement - A major provider of water throughout the UK
- Credit Management - Largest UK Water Company
- Customer Services and Call Centre Business Processes - Large UK Water Company
- Customer Management Healthcheck - A major provider of water throughout the UK
- Business Analysis and Structured Research - Large Water Services Company
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