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Over recent years the focus in the UK energy market has been on
integration, consolidation and the bedding in of new billing and customer
management systems. As this activity comes to an end and with the current
volatility in the wholesale energy market, pressure is now on to control
costs and maximise margins. In addition, social resistance to recent
price rises is placing increased pressures on the industry, not only in
terms of brand image and increased churn propensity but also through
increased risk of payment default and bad debt.
Suppliers therefore need to look
externally at the Customer Experience in order to determine ways in which
service can be improved, and customers can be acquired and retained,
whilst minimising cost-to-serve. At the same time measures to reduce
working capital whilst maximising revenues across the business are key.
The future for the UK Energy Supply industry as laid out by the
recent DTI Energy Review depicts one where suppliers move from
providers of energy to providers of energy services, whether this be
energy, energy efficiency or micro-generation. Consequently suppliers
will need to look to develop new and flexible business models where
multiple, potentially conflicting services can be offered in one
seamless product mix. |
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To address these needs SECOR offers the
following industry propositions:
- Credit
Management
- RAID
Revenue Assurance
- Customer
Value Management
- Customer
/ Credit Analytics
- Multi-service
Development
- Rightsourcing
SECOR's Energy industry clients include:
npower
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Scottish Power
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Vertex
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Shell
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Scottish and
Southern Energy
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EDF Energy
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Eon
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BNFL Magnox
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