At a framework level SECOR has worked with numerous clients on the overall delivery
architecture for customer management, ranging from outsourcing the entire Customer Management operation to rightsourcing
discrete commodity services such as print and post and and the development of management structures and SLAs to support this.
At the Customer Management Operations level SECOR has detailed sector specific knowledge of each of the key activities ranging
from Customer Acquisition & Retention through Billing, Customer Service and Credit & Debt management.
Underpinning this overall capability is SECOR’s analytics expertise which can deliver measurement and management frameworks,
undertake cost-to-serve and activity-based costing analysis or detailed analytics of business activity sufficient to define and
refine the relevant strategies.
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