Customer
Management Operations
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Maximising the Value of your Customers
SECOR is proud of its extensive knowledge of the detailed operational processes and systems of the industries in which it
works. This experience has enabled us to provide quality support to our clients in all areas of Customer Management Operations
as depicted by the following diagram.
Past projects have included the complete Business Start-up from green field within the Communications sector, the
outsourcing of an entire customer management operation in Water, the design and/or selection and implementation of a complete
suite of Sales and Marketing, Customer Acquisition, Customer Billing, Customer Service and Credit & Debt Management systems
within Energy, and the implementation of a company wide CRM Strategy within Finance.
SECOR maintains its detailed industry understanding by its policy of recruiting staff with a mix of consulting and industry experience.
Following this policy, customer service directors, board directors and members of the management team of key industry players have been SECOR
consultants over the years. SECOR continues to recruit and develop people with hands on knowledge and understanding of the issues faced by
these industries. See Our People for more information on the expertise of our consultants.
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