Minimising Revenue Leakage & Loss
Irrespective of sector, customer billing is one of the most critical operational areas within any organisation, and invariably
the most problematic. Errors in account creation and amendment, incorrect billing configuration and/or bad data can all lead to
excessive exceptions and reduced bill quality, and hence billing delays, increased re-billing, increased cost-to-serve and reduced
customer satisfaction.
With the increased billing complexity necessitated in many sectors such as multi-play in communications and multi-service in
utilities the situation is only likely to get worse.
SECOR has provided specialist billing consultancy for many years to deal with exactly these issues; we have designed billing
systems, selected them, implemented them in Water, Energy, Communications and Finance. We have reviewed billing operations, undertaken
ASP billing feasibility studies, migrated customers between systems, outsourced their operation, and even developed 'pay as you go'
billing for insurance.
As billing complexity increases and issues around revenue management continue to build, we have worked with partners to provide revenue
control frameworks to manage these risks across billing platforms and wider.
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