Minimising Revenue Leakage & Loss
Historically organisations adopted a 'one size fits all' approach to debt recovery, even though customers vary. Therefore as soon as
technology allowed, multiple recovery paths were created for these different customer segments. Given the limited information available,
these paths were mainly based on past payment performance - Good, Average, Bad. However the fatal assumption with such a strategy is that
all Bad, Average and Good customers would behave the same... Obviously they do not..
In reality customer behaviour is dependant on their characteristics and circumstance. Knowing this, SECOR works with its clients to provide
the customer insight required to create true Behavioural Segments and subsequently define and implement the optimal Credit & Debt Management
Strategy for the customer base. This is depicted by the above diagram with the red components highlighting the Credit Analytics Engine which
drives the strategy.
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