Customer Management Leadership Group
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Introduction
The Customer Management Leadership Group (CMLG) is a network of senior executives who share a passion for achieving consistent and
sustainable value for their organisations by aligning the needs of customers, stakeholders, partners, employees and suppliers. The group
is organised by Manchester Business School in conjunction with SECOR Consulting Limited, providing a blend of academic and practitioner input
Purpose of CMLG
The mission of the Customer Management Leadership Group is to support dialogue between members that will:
- Identify and share best practice in customer management
- Create new knowledge about customer management
- Enable members to become leaders in customer management
Members
The CMLG believes that to get best value for members a considerable degree of openness and willingness to share information and best
practice is required. Accordingly, the group has been established to bring together a set of leading but non-competing organisations with
an interest in Customer Management. Members have included: (Current members are marked with a *)
| AA |
Eversheds |
Shell UK* |
Littlewoods |
| Centrica |
Sainsburys |
Network Research* |
BUPA* |
| Brother UK |
Bristol & West |
Halliwells Solicitors* |
Standard Life |
| Currys* |
BT |
Scottish Water* |
Cahoot |
| John Lewis |
Reuters* |
Vertex |
British Council* |
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