Business Process Management
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For a number of years organisations have been increasingly focusing on processes in an effort to improve efficiency and reduce
the delays, errors and costs inherent in historical functionally focused businesses.
Although technology has strived to keep pace, most organisations still retain a number of functionally focused systems and consequently
process hand-offs still remain. Workflow helped overcome this to a degree by managing people-to-people handoffs under a defined process
flow, however people-to-system, system-to-people handoffs still remained.
Business Process Management (BPM) provides a method of managing all hand-offs and consequently providing a true process architecture
for any business. BPM allows processes to be managed outside of the underlying IT systems and databases, placing ownership and control of
processes directly with the business managers. Implementations can range from point solutions targeting critical points of process failure
to enterprise-wide implementations managing end-to-end process activity.
Through BPM process compliance can be ensured, the costs and risks associated with changing underlying systems can
be reduced, and efficiency can be improved dramatically with opportunities for ROI within the first year. Process design, analysis
and simulation support continuous improvement whilst audit trails and KPI reporting maximise business control and accountability.
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SECOR works with both tactical and strategic Business Process Management (BPM) tools. Tactical BPM tools require no integration with other
systems, essentially automating desktop actions. More strategic tools integrate end-to-end processes across individuals, systems and locations
to ensure process quality and reliability whilst providing a full audit trail.
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