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Water Industry Credit & Debt Management Survey
Sourcing Strategies
Ofwat MD220 Review
Credit and Debt Management Survey 2006 Report
Meter Efficiency
Sustainable Sarbanes-Oxley
The Customer Management Leadership Group
Business Process Management
Effective Call Management
Featured Events


Telecoms Risk, Fraud and Revenue Management - Barcelona, October 2007
Telecoms Business Process Management - Barcelona, October 2007
Telecoms Internal Audit – London, May 2007
CRM and Retention 2007 – London, May 2007

Business & Customer Intelligence

Business and Customer Intelligence focuses on collation, integration and exploitation of customer based data with the objective of increasing business benefit and customer service from customer based information.

To help customers achieve this, our areas of expertise include:

  • Credit Analytics
  • Customer Analytics
  • Cost-to-Serve Analysis
  • Activity-Based Costing
  • Data Warehouse, Data Mart and OLAP
  • Data Migration
  • Data Quality





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Customer Management Leadership Group

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