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Water Industry Credit & Debt Management Survey
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Ofwat MD220 Review
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Sustainable Sarbanes-Oxley
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Featured Events


Telecoms Risk, Fraud and Revenue Management - Barcelona, October 2007
Telecoms Business Process Management - Barcelona, October 2007
Telecoms Internal Audit – London, May 2007
CRM and Retention 2007 – London, May 2007

Articles

Articles on current issues are also available. If you wish to see any from the following list, please click here or telephone +44 (0)20 8942 0252.

  • Sarbanes-Oxley Beyond 404 – Identifying the Latest Trends In Global Compliance & Internal Audit Developments
  • Business Process Management
  • The Holy Grail of Customer Service
  • Minimising compliance risk
  • Compliance testing
  • Customer risk management
  • Business optimisation
  • Delivering KYC within contact centres of the future
  • Knowledge measurement – delivering effective training and development
  • Working towards best practice in revenue assurance, for the success of your business
  • Crisis looming – the mismanagement of credit and debt management in the communications industry












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